Shipping

As a small business, there’s a good chance that the person packing your order is the founder. Although we’re not Amazon when it comes to express shipping services, we will bestow every order you make with the utmost love and care. Serving you in the best way possible means being as prompt as possible.

Processing your order can take between 1-2 business days. Please allow 3-4 days of processing time around statutory holidays and the holiday season.

Canada Post is our main courier for shipments in Canada and across the globe.

Please note that we do not refund shipping charges due to delays in delivery because these circumstances are beyond our control.

CANADA

Free tracked shipping on orders of 108$ CAD or more (before taxes).
Standard shipping rates apply to all orders under 108$ (before taxes).
Allow 5-7 business days (average) for delivery time.
With your order processing time, count approximately 10 business days from the day you make your order to receiving it on your doorstep.

US

Free tracked shipping on orders of $108 USD or more.
US shipping rates (with tracking #) will apply to all orders under $108.
Allow 7-10 business days (average) for delivery time. Additional delays may occur due to customs clearing, especially during statutory holidays and the holiday season. This may cause your order to take longer to transit. It is completely out of our control if this occurs.
With your order processing time, count approximately 12 business days from the day you make your order to receiving it on your doorstep.
For timely updates about the status of your delivery, simply track your package online using the tracking number you received on your email order confirmation. Please be patient and remember that we’re not Amazon
Additional taxes or duties may be charged by US customs and are the recipient’s sole responsibility upon delivery of your package.
Although OhanaTribe’s Mala designs and essential oil blends are exclusively available to order from ohanatribe.com, our friends from Bali Malas in the US offer a wide selection of beautiful designs also handmade by Aum Rudraksha Designs in Bali. They ship directly from the US if you wish to avoid any additional taxes or duties that may be applied to your order shipped from Canada.

INTERNATIONAL

International shipping rates (with tracking #) will apply to all orders.
Allow 8-12 business days (average) for delivery time.
Additional delays may occur due to customs clearing, especially during statutory holidays and holiday season. This may cause your order to take longer in transit. It is completely out of our control if this occurs.
With your order processing time, count approximately 14 business days from the day you make your order to receiving it on your doorstep.
For timely updates about the status of your delivery, simply track your package online using the tracking number you received on your email order confirmation. Please be patient and remember that we’re not Amazon
Additional taxes or duties may be charged by your country’s customs and are the recipient’s sole responsibility upon delivery of your package.
Although OhanaTribe’s Mala designs & essential oil blends are exclusively available to order from ohanatribe.com, we have friends all around the world which offer a wide selection of beautiful designs also handmade by Aum Rudraksha Designs in Bali. They ship directly from their home countries if you wish to pay in your local currency or avoid any additional taxes, duties, and brokerage fees that may be applied to your order shipped from Canada. www.aumrudraksha.com