Terms & Privacy Policy

Terms of service

Currency

OhanaTribe is a proud Canadian company. Because we want to make mindful accessible, Canadians pay for their orders in CAD. Simply check the Top Bar to make sure you have selected the appropriate currency.

US and International Orders will be charged in USD for simplicity sake, and we are maintaining the same price points both in USD and CAD currencies e.g. 35$ CAD for the Ohana Bracelet in Canada would be $35 USD for orders outside of Canada.

Shipping

As a small business, there’s a good chance that the person packing your order is the founder. Although we’re not Amazon when it comes to express shipping services, we will bestow every order you make with the utmost love and care. Serving you in the best way possible means being as prompt as possible.

Processing your order can take between 1-2 business days. Please allow 3-4 days of processing time around statutory holidays and the holiday season.

Canada Post is our main courier for shipments in Canada and across the globe.

Please note that we do not refund shipping charges due to delays in delivery because these circumstances are beyond our control.

CANADA

  • Free tracked shipping on orders of 125$ CAD or more (before taxes).
  • Standard shipping rates apply to all orders under 125$ (before taxes).
  • Allow 5-7 business days (average) for delivery time.
  • With your order processing time, count approximately 10 business days from the day you make your order to receiving it on your doorstep.

US

  • US shipping rates (with tracking #) will apply to all orders.
  • Allow 7-10 business days (average) for delivery time. Additional delays may occur due to customs clearing, especially during statutory holidays and the holiday season. This may cause your order to take longer to transit. It is completely out of our control if this occurs.
  • With your order processing time, count approximately 12 business days from the day you make your order to receiving it on your doorstep.
  • For timely updates about the status of your delivery, simply track your package online using the tracking number you received on your email order confirmation. Please be patient and remember that we’re not Amazon 😉
  • Additional taxes or duties may be charged by US customs and are the recipient’s sole responsibility upon delivery of your package.
  • Although OhanaTribe’s Mala designs and essential oil blends are exclusively available to order from ohanatribe.com, our friends from Bali Malas in the US offer a wide selection of beautiful designs also handmade by Aum Rudraksha Designs in Bali. They ship directly from the US if you wish to avoid any additional taxes or duties that may be applied to your order shipped from Canada. www.balimalas.com

INTERNATIONAL

  • International shipping rates (with tracking #) will apply to all orders.
  • Allow 8-12 business days (average) for delivery time.
  • Additional delays may occur due to customs clearing, especially during statutory holidays and holiday season. This may cause your order to take longer in transit. It is completely out of our control if this occurs.
  • With your order processing time, count approximately 14 business days from the day you make your order to receiving it on your doorstep.
  • For timely updates about the status of your delivery, simply track your package online using the tracking number you received on your email order confirmation. Please be patient and remember that we’re not Amazon 😉
  • Additional taxes or duties may be charged by your country’s customs and are the recipient’s sole responsibility upon delivery of your package.
  • Although OhanaTribe’s Mala designs & essential oil blends are exclusively available to order from ohanatribe.com, we have friends all around the world which offer a wide selection of beautiful designs also handmade by Aum Rudraksha Designs in Bali. They ship directly from their home countries if you wish to pay in your local currency or avoid any additional taxes, duties, and brokerage fees that may be applied to your order shipped from Canada.  www.aumrudraksha.com

Returns & exchanges

Our main goal is to ensure you’re 100% happy with your purchase. If you’re not satisfied for any reason, you can return your item(s) for a full refund within 5 days of receiving your order.

Items for which you intend to get a refund must be in their original form and packaging — unused and unworn. Original and return shipping charges are the responsibility of the buyer. These charges are subtracted from the refund amount.

Please ensure you respect these conditions and follow this easy process:

  1. All merchandise must be unused or unworn.
  2. All products must be in their original packaging and tags must be attached to the item(s).
  3. Please include proof of purchase with your return.
  4. All shipping charges are not refundable. This includes return shipping and handling fees, which are covered by the sender. If a mistake was made on our end and we’ve sent you the wrong item, then we will cover these fees.
  5. Ensure that you get a tracking # at your local post office/shipping carrier. We send all of our orders with a tracking number, so make sure you do the same when you’re shipping the items back to us (it’s very important for your own tracking purposes).
  6. Make sure to contact us within 5 business days of receiving your order.
  7. In your message please include:
    • The original order number
    • Your return tracking number
    • Some detail as to why you wish to return the item, so we can keep improving our products and services in an effort to serve you better in the future.
  8. We will as promptly as possible refund the cost of your returned items once we receive them and send you a confirmation once it’s completed.
  9. If you would like to exchange your items, simply make a new purchase and we will refund the cost of the items you are returning as soon as we receive them.
  10. It’s our main goal to make you happy so if you are not 100% satisfied, please contact us with any of your concerns.

Privacy policy

Privacy in our current digital age is more important than ever. Our commitment to your privacy extends to purchases, browsing activity, comments, and more. We decided to break it down as simply as possible so you understand our privacy pledge.

Any time you make a purchase, provide a comment, sign up to our newsletter, send us an email or communicate directly with us, you are giving OhanaTribe information that we collect. Information can come in the form of names, locations (physical address and online IP), email address, credit card details, demographic info, and more.

Information about your interactions on our site are also collected automatically. Things like your operating system, IP address, browsing details, location and other information may be collected.

Social Media Interactions

Social media platforms have their own policies for safeguarding your privacy. We may use widgets or social platform links which you can use to engage with us, your followers, and the wider public. Information like your IP address and associated info, as well as page visitations, may be collected. Any information you do provide on social platforms are subject to the social platform and not OhanaTribe. Please understand that the comments and interactions are between you and the parties concerned, and any actions that happen on another platform should be done based on your own risk assessment.

Third-Party Providers

We use third-party services like PayPal, Stripe and Mailchimp to help deliver a complete and seamless customer experience. These companies have their own privacy policy, and we encourage all visitors to view those before engaging with third-party services.

Woo Commerce

OhanaTribe uses Woo Commerce as a collection and fee management service. As part of Woo Commerce’s service offering, they may use third parties like Stripe and Paypal. As a result of your purchase, the personal information you provide may include names, addresses, phone numbers, and credit/debit card info. OhanaTribe will only use this information for account and payment collection purposes. For more details about Woo Commerce’s privacy commitments, please view their policy.

Mailchimp

If you opt-in to receive the newsletter, it will be coordinated through our third-party mailing service, Mailchimp. You can opt-out of our newsletter at any time.

If you would like to find out more about OhanaTribe’s privacy policy, or you wish to remove information about yourself, please contact us.

Disclaimer

OhanaTribe’s products are not a substitute for medical advice or medication.

All of the information on this website is about making mindful accessible. In no way should the information about Mala Beads, Gemstones, Rudraksha and Essential Oils be construed as a replacement for medical aid or a substitute for accredited professional health advice. If you are pregnant or have a medical condition, you should consult a doctor. Essential oil users should avoid contact with the eyes. Make sure to keep all beads and oils outside of the reach of young children for their safety.

FAQ

For all other questions please visit our FAQ page or contact us.